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Service Level Agreement

Last updated: November 16, 2025

This Service Level Agreement (SLA) describes the level of service you can expect from careerquest.ai

Service Availability

CareerQuest.ai commits to maintaining 99.5% uptime for the Service, measured on a monthly basis. Scheduled maintenance windows are excluded from this calculation.

Support Response Times

Critical Issues: Response within 1 hour. High Priority: Response within 4 hours. Medium Priority: Response within 24 hours. Low Priority: Response within 48 hours.

Data Backup

We maintain daily backups of all user data and can restore data within 24 hours in case of data loss.

Security

We implement industry-standard security measures including encryption, firewalls, and regular security audits to protect your data.

Service Credits

If we fail to meet our SLA commitments, you may be eligible for service credits as outlined in your service agreement.

Exclusions

This SLA does not apply to issues caused by factors outside our control, including but not limited to natural disasters, acts of war, or third-party service failures.

System Status

You can monitor the real-time status of our services at any time:

View System Status